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New In-App Feedback

As you’re using Haiku Deck for iPad, you might notice a new pop-up asking whether you love Haiku Deck.

We don’t take interrupting your creative flow lightly, but this new prompt for in-app feedback allows us to do three important things.

  1. If you tap YES and you’re willing to rate the app or even leave a quick review, it allows you to quickly do that right from your iPad. This in turn helps other people find out about Haiku Deck and join the movement to fill the world with beautiful stories and images instead of presentations that make you want to run screaming from the room. Every rating and review really does make a huge difference — and we’re grateful for each one!
  2. If you tap NO and you’re having an issue, you can let us know — and get  a quick response — right from the app. This helps us give you better support and service, which is incredibly important to us! (You can also open a help ticket — and search our huge collection of tips and resources — right from our support page.)
  3. Your in-app feedback helps us know how we’re doing, and what you love and what you don’t, so we can keep making your experience more awesome.

We know that filling out a support ticket can sometimes feel like you’re shouting into the void, but we make it a high priority to address your questions and issues quickly and personally. Case in point, a recent exchange with somebody who tapped “NO” and sent us a mail to explain why…

2014-01-13 22:18:27 UTC

I’m sorry Haiku Deck. I just don’t have those kind of feelings
for you. You’re a great person, and I’m sure you’ll make someone out there very happy, but I already love someone else. Please, don’t be discouraged by my rejection, but be happy to know that there’s more apps in the App Store. I will always care for you as a friend, but I can never truly love you in the way that you deserve. You deserve someone who will love you to the end of the earth, and that person is not me.

I’m sorry,

B.

ErinfromHaikuDeck Jan1316:24

B,
We understand. With so many great apps out there, how could we have ever thought we’d be your one and only? It was really only a matter of time. We won’t be too bent out of shape about it – this was an open relationship anyway, wasn’t it? With all the other iPads we’ve been downloaded and installed onto, we suppose we have some rebounds to fall back on. It’ll be okay.

We’re glad you found someone that means that much to you, and will loyally remain your friend… it just might be awhile before we can handle being invited to parties your main squeeze is at.

Forever yours to make slideshows with if you’re in the neighborhood,

Haiku Deck

P.S. A special shout-out to our friends at Apptentive for helping us integrate the in-app feedback tool. We couldn’t agree more with their philosophy of “people, not users.”

 

1 Comment

  1. Yay! So happy to be working together. We love the Haiku Deck team’s approach to building amazing software 🙂

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